What To Expect...
Computer SuperCenter has a system to deliver World Class Customer Service. Customers need not make an appointment; just walk in to discuss a problem or need, and we'll take a quick look at the machine to determine if a service work order is required. No charges so far.
Most jobs are accepted on a Flat Rate basis of between $99 and $199 plus parts. All work is performed on a first come-first serve basis, typically fully diagnosed and completed in two to five days after check in, depending on the problem. Expedited service is available for emergencies.
Every service job starts with a comprehensive set of diagnostics, requiring between 2 and 5 hours of machine time. This assures that we are not attempting a software fix when a hardware repair is required. We never replace a part unless it fails either a diagnostic or practical test. Next, we perform a full software assessment to determine if Operating System corruption, Software corruption or malware is present. Only then do we go about proving and documenting a solution. Click to see a sample Technical Service Report.
If necessary, once a diagnostic is complete, we communicate with the customer regarding the need for a part. All jobs awaiting parts are completed on the same day in which the part is received. Completed jobs receive an 8-point Quality Control check before the equipment is returned to the customer. Customers are encouraged to perform thier own practical test at our Quality Control Station before leaving us. Click to see a sample Quality Control Report. Finally, we provide a checklist and specific instructions for each customer to perform when they place equipment back into service at home or office. There are no surprises, and if you have any trouble, simply give us a call. Click to see a sample Customer Next Steps.Yes, we answer the phone because we really care!